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Report drainage or flooding issues
You can report a blocked drain, street drain issue or a flooding issue. 

Street drainage or flooding

When you report a street drainage or flooding issue you will need to:

  1. provide the details of the issue:
  • blocked drain
  • street drainage
  • flooding.
  • advise the location of the issue - you may prefer to select the address by dragging the map marker
  • attach photos if available and
  • if you would like feedback tell us:
    • your name
    • your contact email or phone number.
    • Report a blocked drain or flooding issue  

    Private property

    When you report a private property flooding issue you will need to:

    1. provide details of the flooding issue
    2. advise the location of the issue - you may prefer to select the address by dragging the map marker
    3. attach photos if available
    4. advise us if you live at this location
    5. tell us your name
    6. provide your contact email or phone number.
    Report a private property flooding issue  

    Alternatively you may wish to contact our Customer Service Team about either issue.

    • You need to contact a plumber if you believe you have damaged or have a blocked pipe belonging to the property. We can help if you think the blockage is due to a City owned stormwater pit or blocked stormwater pipe.
    • We maintain the larger City owned drainage pits and pipes that may serve more than your property.  Pipes that only serve your property are your assets to clean and maintain.
    • You may collect stormwater run off provided you seek the advice of a plumber or a qualified statutory authority. For further information please refer to our Stormwater Harvesting Policy.
    • Regular clearing of gutters/spouts and driveway pits should help to prevent blockages and allow stormwater to disperse effectively.
    • All our pits within the road reserve are checked or cleaned regularly.  All other pit and pipe cleaning is carried out when identified.
    • You need to contact a plumber if you believe you have damaged or have a blocked pipe belonging to the property. We can help if you think the blockage is due to a City owned stormwater pit or blocked stormwater pipe.
    • We maintain the larger City owned drainage pits and pipes that may serve more than your property.  Pipes that only serve your property are your assets to clean and maintain.
    • You may collect stormwater run off provided you seek the advice of a plumber or a qualified statutory authority. For further information please refer to our Stormwater Harvesting Policy.
    • Regular clearing of gutters/spouts and driveway pits should help to prevent blockages and allow stormwater to disperse effectively.
    • All our pits within the road reserve are checked or cleaned regularly.  All other pit and pipe cleaning is carried out when identified.