We are one of several health and welfare services in your area all working together in partnership to meet your needs.

Information we collect about you

We keep your name and contact details on your consumer record.

Other details such as your care/case plan and information about the services you receive are recorded each time you visit.

The information we collect helps us keep up-to-date details about your needs so we can care for you in the best possible way.

Access to your information

Your information can only be seen by the professionals in this service involved in your care.

We also use the information to better manage and plan this service.

Otherwise we only release information about you if you agree or if required by law such as in a medical emergency.

Your information - your rights

You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you.

If you decide not to share some of your information or restrict access to your consumer record this is your right but it may affect our ability to provide you with the best possible services.

Talk to us if you wish to change or cancel your consent.

Protecting your information

We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely.

Accessing your information

You have a right to request access to your information and to ask for it to be corrected if necessary.

To access your information complete an online Freedom of Information request.

Need to know more...

Please talk to one of our staff if you have any other questions or complaints about what happens to your information while you are our client or if you wish to access your records.