In the community

• Speak in a regular tone and volume.
• Be patient. Avoid finishing the person’s sentences.
• Keep questions clear and simple. A good starting point is to check how the person communicates ‘yes’ and ‘no’.
• If you haven’t understood what was said ask the person to repeat it or write it down.
• If possible ask if there is someone who can interpret for you.

In the workplace

• Make sure the room or space is quiet.
• Avoid excessive visual distractions.
• Avoid reading over the person’s shoulder if an electronic communication aid is being used.