High-performing Council and organisation
Under the leadership of Council, we are duty-bound to make decisions that are evidence-based, financially responsible and reflect the needs of the community and stakeholders we serve.
In a rapidly changing environment this can be a balancing act.
Desired outcomes
- Our services are accessible and meet the diverse needs of our community
- We are acknowledged and recognised as a leading council and organisation
- We have a healthy safe inclusive and diverse culture
- We are a financially sustainable and resilient organisation
Four-year priorities
- Enable a customer-focused approach that delivers efficient and responsive service
- Communicate and engage effectively with our community to understand their needs and advocate on their behalf
- Foster excellence and equity in planning for our growing region
- Continue to strengthen our workforce capabilities and culture
- Create a more efficient and effective organisation
- Develop a digital core of brilliant basic technology that supports better ways of working
- Ensure that our employees are safe at work
- Focus on economic social and environmental sustainability
Indicators
City of Greater Geelong
- Complaints resolution
- Community satisfaction with:
- Customer service
- Informing the community
- Engagement / consultation
- Overall council direction
- Overall performance
- Advocacy on behalf of the community
- Lost Time Injury and Total Recordable Injury frequency rates
- Gender breakdown of City employees
- Number of Aboriginal and Torres Strait Islander people employed at the City
- Employee satisfaction and engagement
- Recurrent surplus / deficit
- Funds from sale of assets
- Cost recovery of services and revenue growth from new sources (fees and charges)
- Efficiency target
- Asset renewal gap.