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Rates administration
Rates waiver
A rates waiver may be possible if your valuation has increased over 50 percent (excluding building works) and you are a pensioner, or have a taxable income below $56,137 for 2022-2023.

We provide this service to ratepayers who cannot due to hardship pay rates. Rate assistance waivers can be discussed with the Senior Revenue officer.

Eligibility

In circumstances where the general 2022 property valuation has increased by more than 50 percent and subject to certain criteria you may make application and be eligible for a one-off waiver of up to 50 percent of the dollar increase on the previous years rates.

There is no maximum amount set as to the 50 percent.

The waiver is in the form of a phase-in of valuation. Eligible recipients of the waiver will have to pay the full amount - that is  Capital Improved Value (CIV) x rate in dollar - in future years.

Your application will be assessed against the following criteria:

  • taxable income under $56 137

  • no property improvements since January 2021 that required a building permit

  • increase in latest 2022 property valuation - the capital improved value - by more than 50% from the previous 2021 property valuation for your sole and principal place of residence

  • the Recycle and Waste Service Charge will be excluded from these waiver provisions

  • only one one-off waiver is allowed for 2022-2023 to assist with the phase in of valuations.

We will send out a letter to you if we believe your valuation has increased by more than 50 percent to advise you of the possibility of being eligible for a rates waiver.

Apply for a rates waiver

You can either:

Apply for a rates assistance waiver online  

or print out complete and return the document below.

  • We recognise that some ratepayers may have difficulty paying rates and as a result has available an extensive range of rates assistance measures Please contact us to discuss a payment arrangement to best suit your needs. The following rates assistance measures are available: Pensioner rebate  Rates deferral  A waiver of rates  Centrepay option  Farm rebate.
  • No. To provide a discount to certain ratepayers all other ratepayers will have to fund the discount.  The pensioner rebate provided to our ratepayers is funded by the State Government.