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Book a hard waste or mattress collection

Residential properties have two hard waste and two mattress collections each financial year.

Eligibility

To use this service you:

  • are booking for a residential property - no commercial properties or vacant land
  • will be residing in the property for the full duration of the collection week (Monday to Friday)
  • have not had two collections in the current financial year
  • can place your hard waste in the permitted location on the Sunday before the week of your collection
  • can ensure clear access to your waste collection on the front of your property away from cars and house (back yard collection is not allowed).

Please note: If you are a new owner or tenant and two bookings have already been made for the desired service in the current financial year by a previous owner or tenant then you will need to wait until the next financial year to access the service.

What items can be collected?

Hard waste collections

  • Whitegoods and large metal appliances Freezers (doors taped closed or removed) refrigerators (doors taped closed on or removed) stoves washing machines dryers air-conditioners and dishwashers hot water units oil column heaters.
  • Furniture Intact or broken household furniture couches appliances toys.
  • Timber Small amounts of timber not longer than 1.5 metres (bundled and tied with nails removed up to 10 pieces of timber).
  • Paint tins Empty and dry paint tins with lids removed.
  • Ceramic Pottery ceramics and chinaware.
  • Glass Excluding: glass bottles jars and other containers which the City has identified as being suitable for collection through the kerbside recycling collection service. Including: intact mirrors windscreens panels and sheets safely covered wrapped tied and labelled.
  • Electronics – any item with a battery plug or power cord TV screens and monitors computers laptops and tablets scanners copiers and printers keyboard and mouse hard drives webcams modems USB drives mobile phones DVD and CD players fax machines batteries (no big batteries) alarm clocks radios and cameras wiring power tools.
  • Sporting goods Old sporting goods and playground equipment (must be dismantled).
  • Fabric Clothing carpets rugs and mats (1.5 metres wide rolled up).
  • Lawnmowers (defueled)
  • Metal Small metal car parts weighing less than 20 kilograms scrap metal (less than 1.5 metres in length) and other waste metal products metal tanks and drums with a diameter of 40 centimetres or less roofing iron and guttering (less than 1.5 metres in length) and any other items of hard waste composed mainly of recyclable metal.
  • Drums Plastic and metal (open ended with holes drilled)
  • Building home renovation or demolition material Building materials including bricks concrete rubble pavers tiles soil rocks excavation material and waste arising from renovation or demolition roofing iron greater than 1.5 meters in length.
  • General waste or recycling Clay soil sand stones rubble cardboard styrofoam beanbags.
  • Liquids including paints oil automotive fluids garden sprays and fertilizers.
  • Waste Commercial business or Industrial waste.
  • Chemicals
  • Solar panels
  • Hazardous or offensive waste including asbestos and ashes.
  • Car parts Car bodies (either whole or dismantled) Car batteries Engine blocks Tyres or tyres on rims.
  • Green waste which can be collected as part of the fortnightly garden waste collection service.
  • Timber Fencing timber exceeding 1.5 metres long or in panels Wooden pallets.
  • Paint tins with lids on
  • Gas bottles or other hazardous material

View our recycling guide for information about disposing of these items.

Mattresses collections

Up to two mattresses / mattress-style bed bases can be collected for each mattress collection service.

Please note electronic adjustable beds are not able to be collected due to their weight.

Booking a collection

If you would like to make a booking for a hard waste collection and a mattress collection you will be required to make two separate bookings. These separate bookings occur during the same week if there are slots available.

Make a booking

Putting out your items for collection

Please put your hard waste or mattress out by the Sunday night prior to your chosen week as collections can occur anytime between Monday and Friday. If your hard waste or mattress is not put out this will count as one of your corresponding services for the financial year.

Size limits for hard waste items

The allowable amount of hard waste to be collected is three cubic metres. That means the pile cannot be greater than three metres long one metre high and one metre wide.

If more than three cubic metres of hard waste is presented for collection we shall collect the hard waste in the following priority up to the permitted volume:

  • couch; furniture; timber
  • white goods (for example: fridge oven washing machine and dish washers); small car parts; lawn mower and tools; hot water systems; metal waste
  • television; electrical appliances; e-waste.

Size

Placement

Your items for collection must be placed no more than five metres back from the front of your property boundary (not on the nature strip) and your collection items must be clearly identifiable.

If you have booked for a hard waste collection and a mattress collection for the same week please make sure that they are placed separately from one another.

Cancellations

Cancellations for either service must be made no later than the Wednesday before the booked week.

If this isn’t done then the booking will count as one of your two hard waste collection services or two mattress collection services for the financial year.

To cancel your booking call our hard waste service provider on 03 5272 5444 (Monday to Friday from 8:30am to 5:00pm).

  • All recyclable material will be directed to recycling businesses. The hard waste that cannot be recycled will be sent to landfill.
  • You can freely dispose of white goods paint scrap metals oils car batteries BBQ gas cylinders televisions computers equipment and excess recycling at one of our Drysdale or Geelong resource recovery centres. View our recycling guide for more information on how to dispose of your unwanted stuff. You can also see what goes in your recycling bin and get tips on how to reduce re-use and recycle.
  • All recyclable material will be directed to recycling businesses. The hard waste that cannot be recycled will be sent to landfill.
  • You can freely dispose of white goods paint scrap metals oils car batteries BBQ gas cylinders televisions computers equipment and excess recycling at one of our Drysdale or Geelong resource recovery centres. View our recycling guide for more information on how to dispose of your unwanted stuff. You can also see what goes in your recycling bin and get tips on how to reduce re-use and recycle.