Rates arrangements
An agreement for rates payments can be made if you are experiencing financial difficulty.
Rates payment arrangements are usually made if you are unable to pay the account in full by 15 February of the rating year. The arrangement process is part of our Rates Assistance Package and is there to assist you in paying the rates on your principal place of residence. We may be able to provide an arrangement for investment holiday commercial or industrial properties. You will need to discuss your situation with our Revenue Department. Each arrangement application is confirmed in writing with a formal system-generated letter. The letter will include a schedule of payments and dates.
Payment schedule and payment default
The schedule of payments must be followed. Failure to pay the agreed amounts by the agreed dates will result in the arrangement being cancelled and possible debt collection proceedings being initiated.Final date to pay
Any arrangement made must be completed in full by 31 May in that rating year.Tenants
We can only take an arrangement from the tenant of a property where they have been noted on the property as the rate-paying tenant. The Local Government Act 1989 requires that any such notification be in writing under signature of the owner.Assessments on instalments
If you are finding that your circumstances have changed and you cannot continue to pay by the regular rate instalment process please speak with us about a payment arrangement.Daytime telephone numbers
We will ask you for a daytime contact number when you apply for a rates arrangement.
Ways to pay your rates notice
You will need to make payment by certain dates, depending on the payment option you choose.
Unpaid rates
You need to pay your rates each year. The rate notice we send advises you of the payment options and the relevant due dates that apply.
Rates arrears
When you elect to pay your rates in full you must complete your payment by 15 February each year.
Rates deferral
A rates deferral may be possible if you are experiencing financial hardship.
Heritage advisory service
If your property has a heritage overlay and you want to make changes, you can take advantage of our heritage advisory service.
Fireworks, pyrotechnics and Worksafe at events
If you propose using fireworks or any form of pyrotechnics at your event, there are a number of steps you need to be aware of including detailing the management of these activities in your risk management plan.
Farm rates
For the 2022-2023 rating period properties classified as working commercial farms are eligible for a 12.7 percent rebate off the farm rate. Hobby or lifestyle properties are not eligible.
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We recognise that some ratepayers may have difficulty paying rates and as a result has available an extensive range of rates assistance measures Please contact us to discuss a payment arrangement to best suit your needs. The following rates assistance measures are available: Pensioner rebate Rates deferral A waiver of rates Centrepay option Farm rebate.